The following Terms & Conditions shall apply to customers utilising the Services offered by the Company for the hiring of vehicles:
The customer shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the Applicable Law or required to be paid for availing the Services of TRUCK TAXI.
The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
The customer shall ensure that he/she will not indulge in any of the following activities while availing the service:
• Soiling or damaging the body and/or any other interiors of the vehicles.
• Misusing, soiling or damaging any of the devices (technical/non-technical) in the vehicle.
• Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up.
• Pressurizing the driver to overload truck with the consignment than the allowed limit.
The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company.
The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a vehicle booking. The location based information will be used only to facilitate and improve the probability of locating a mini-truck for the Customer.
The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the Applicable Law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.
The Company shall be entitled at any time without giving any reason to terminate the booking of the vehicle done by the Customer. User(s) shall indemnify TRUCK TAXI with respect to any expenses incurred with respect to such booking.
In case of lost items during the transit, Company will try to locate the items on a “best-effort” basis but is not responsible for the same in case of loss or damage or theft or misappropriation to / of the same. TRUCK TAXI aggregates the vehicles for the purposes of providing Services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made to TRUCK TAXI. Further, in the event any payments from the User to TRUCK TAXI are pending for the period prescribed by TRUCK TAXI in its respective invoice / statement, TRUCK TAXI reserves the right, in accordance with the Applicable Law, to exercise particular lien over the consignment till full payment is made to TRUCK TAXI for the Services. Additionally, User(s) will be liable to indemnify TRUCK TAXI against any loss, damage or expenses incurred by it due to the custody of the consignment during this period.
Any complaint in respect of the Services or the use of the vehicles, the Customer has to inform the Company of the same in writing within 24 hours of using the vehicles or Services of the Company.
The Company shall not be liable for any conduct of the drivers of the vehicles. However, the Company encourages you to notify it, of any complaints that you may have against the driver that you may have hired using the Company’s Services.
The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company’s website at www.Truck taxi.in on the date that Company may indicate that such addition, variation or amendment is to come into effect.
All the calls made to the Company’s call centre are recorded by the Company for quality and training purposes. In the event you place a query on our app/website including any query with respect to our Services, applicable fees or Terms of Service, you hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand, agree and acknowledge that such information shall in no event, qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the ‘National Do Not Call Register’ or the ‘Private Do Not Call Register’ in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other Applicable Law.
Cancellation Policy: All cancellations made 5 minutes after driver allocation will incur a cancellation fee of INR. 150/- (Indian Rupees one hundred and Fifty only). Cancelling four bookings in a day after driver allocation will temporarily suspend your account for 24 hours. Figures are subject to change.
Toll Charges: In case of a toll on your trip, return toll fare will be charged.
User(s) shall not disclose any information received under the contract of service with TRUCK TAXI to any third party. Access to any information which pertains to business of TRUCK TAXI shall be kept confidential to the extent it might adversely impact TRUCK TAXI’s business. User(s) shall be liable to indemnify TRUCK TAXI against any loss of business or reputation due to the act of the user(s).
All vehicles registered with the Company are continuously tracked using mobile technology for security reasons only. It is hereby made expressly clear to you that the Company does not own any vehicle nor it directly or indirectly employ any driver for the vehicles. Vehicles and drivers are all supplied by third parties and the Company disclaims any and all liability(ies) in respect of the drivers and the vehicles alike.
The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it..